Question 1

Is there a free trial?

Accepted Answer

No — every Mavenly plan is paid from day one. We've found that free trials create a worse product for paying customers, so we keep the entry price genuinely accessible and put every plan behind a 14-day money-back guarantee instead.

Pick a tier, enter payment, and get full access immediately. If Mavenly isn't the right fit within the first 14 days, email billing@mavenly.ai and we'll refund your first payment in full.

Question 2

How does the 14-day money-back guarantee work?

Accepted Answer

Every new paid Mavenly subscription is backed by a 14-day money-back guarantee. If Mavenly isn't the right fit within 14 days of your first payment, email billing@mavenly.ai and we'll refund that first payment in full — no negotiation, no exit survey required. The guarantee applies once per Customer and covers only the initial subscription payment. After the 14-day window, the standard cancellation policy applies: you can cancel at any time and retain access through the end of the billing period you've already paid for.

Question 3

Why doesn't Mavenly have a free tier?

Accepted Answer

Free tiers create a worse product. They mean dedicating engineering capacity to abuse prevention instead of building the product, and designing every feature to convince free users to upgrade rather than for the people who actually rely on the platform. We chose a different model: everyone is a paying customer, the entry price is genuinely accessible at $49/mo, and the entire team's energy goes into making the product better. Every new subscription is backed by a 14-day money-back guarantee.

Question 4

What happens when I outgrow a tier?

Accepted Answer

You upgrade. Mavenly automatically prorates the difference, so you only pay the delta for the remaining time in your current billing cycle. No penalty for upgrading mid-cycle, and your data, settings, and Authorized Users all carry over seamlessly.

Question 5

Can I downgrade or cancel?

Accepted Answer

Yes, anytime, no penalty. Cancel a paid subscription and you'll retain access through the end of the billing cycle you've already paid for. Downgrade mid-cycle and we'll prorate the credit toward your next bill. Within the first 14 days of your initial subscription, our money-back guarantee applies and we'll refund the first payment in full. On termination, Mavenly will delete or return your Customer Data within 30 days at your election. We'll never hold your data hostage.

Question 6

Do you offer annual discounts?

Accepted Answer

Yes. Annual subscriptions are 17% cheaper than monthly — equivalent to two months free. Larger commitments (multi-year, multi-program) are negotiable on the Enterprise tier.

Question 7

What about implementation costs?

Accepted Answer

No implementation fees for Starter, Professional, or Team tiers. The platform is designed for self-service onboarding and most teams are running their first AI draft within an hour of signup. Enterprise tier includes a one-time implementation fee that covers data migration, custom integration work, security review, and onboarding training. Typically quoted at 25-50% of first-year subscription value.

Question 8

Can I pay by invoice or purchase order?

Accepted Answer

Professional and Team: credit card or ACH only at present. Annual subscriptions can be invoiced for organizations on Net 30 terms. Enterprise tier: full invoicing support with Net 30 (or Net 60 for educational institutions on request). Purchase orders accepted.

Question 9

Will my prices go up at renewal?

Accepted Answer

If we ever raise prices, we'll provide at least 60 days' advance notice and existing customers get the lower of the old or new price for their next renewal cycle.

Built to scale with your mission, not against it.

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Starter tier: real tooling, accessible price.

Every feature, side by side.

Questions asked frequently.

For organizations whose grant program is large enough to matter.

Built for the demands of complex programs.